Solve Your Problem
I need to understand your pricing
Our pricing model is pretty simple. The solution price is determined by three main ingredients:
- The number of user logins you need, also referred to as ‘seats’
- The number of customer interactions you have (through web self-service, voice self-service, email marketing, surveys, etc)
- The services needed to get you successfully implemented
Our on demand CX software delivery model, also known as ‘software-as-a-service’ typically reduces the total cost of ownership by up to 80 percent, and our average implementation time is 45 days.
Because all of our clients’ needs are different, the best way to get an exact price is to give us a call. This allows us to make sure that the right elements are included for you to accomplish your objective.
Prices start at $110 per user per month.
Let's Make A Plan
Begin the countdown to a better customer experience with our Pilot program. Cabela’s did, and they are now answering more than 300,000 questions every month with RightNow web self-service, email, and live chat. They are also largely regarded as one of the country’s most customer-centric retailers in the United Sates. Black & Decker deployed web self-service and reduced email volume by 25 percent in the first 90 days. In fact, RightNow has helped nearly 2,000 organizations achieve similar results, which is one of the reasons Gartner recently recognized RightNow as a leader in eService.
Our Pilot program provides a low risk way for you to realize similar results. We’d like to talk to you about your business and how you can best get started on the road to a better customer experience.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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White Paper: Accelerate Your Customer-Centric Journey: Four Best Practices
It’s never been more important to create and sustain mutually valuable customer relationships.
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Article: Packages
We have developed an easy framework for pricing and product packaging that fits most customers as a starting point.
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Article: RightNow CX Applications
RightNow's full suite of hosted CX software applications further enhance the RightNow CX products.
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Article: Features
CX is not one-size-fits-all. With over a decade of CRM experience, RightNow has developed an easy CX software solutions framework for pricing and product packaging that fits most clients as a starting point.
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Article: Looking for a formula to improve customer experience and reduce costs?
How do you choose? Provide awesome customer experiences with every interaction, or keep your contact center costs down? You can do both with RightNow.
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Article: Tips on weathering the storm
Delivering a trustworthy customer experience has never been more important. RightNow can help.
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Customer Experience Blog
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Summit 09 Europe
Posted 2009-11-05 Read Blog
Jason Mittelstaedt,
Chief Marketing Officer
RightNow Technologies
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